UX Service Designer

Nice to know (you)

• The Passenger Info team focuses on passenger flows at the Terminal and travel information, and creates digital solutions so that passengers can, among other things, easily find their gate or know at what time and on which belt they can expect their luggage.
• The playing field is unique, dynamic and complex, and is located exactly in the sweet spot where digital and physical come together for the Departure, Arrival and Transfer journey.
• We want to connect the Netherlands with the rest of the world.

Connecting your world

As a UX Service Designer for Passenger Info you work on complex issues, linked to how passengers move around the Terminal, how they consume travel information and how that influences their behavior and mood. How do you achieve results here? That’s up to you. We trust the way you keep coming up with new things. You use your talents to:

• Act as a strategic sparring partner for your Product Owner and team members to help make short- and long-term decisions.
• Initiating and facilitating design sprints and workshops with various stakeholders and you know how to give them the right energy.
• Create visual frameworks – such as journey maps, user flows diagrams, personas and use case scenarios.
• Connect with colleagues from across the company.
• Designing concepts and designs with an eye for detail and the context of the bigger picture.

You design solutions for digital screens at the terminal, for web and app, where you know how to strategically position these screens in the context of the various passenger journeys at Schiphol. For example, you work on the screens above the baggage belts, the Flight Information Screens (where the flight numbers and gates are displayed) and flight detail pages onschiphol.nl and in the app. You’ve got this Schiphol connects your world. With the best people we make traveling safe and responsible. You contribute to this by asking smart questions, listening actively and empathizing with others. You are also the talent who dares to think outside the box and likes to explore new possibilities. Furthermore, for this position you have:

• At least 5 years of demonstrable work experience with complex UX issues.
• At least 2-3 years of work experience with Service Design and wayfinding systems within large areas, such as amusement parks, museums, shopping centers, stations, etc.
• Experience with Figma, Design Systems.
• Good command of the Dutch language.
• Strong communication skills and you can easily involve others in your design choices and process.