Senior Service Designer

That’s why you choose PostNL as a Senior Service Designer

✓ Visible work : You help improve the customer experience for millions of consumers or our business clients  
✓ Challenge: You work on designing future-oriented customer journeys based on customer insights and service design methods. 
✓ Strategic role: You bring the CX vision to life in collaboration with teams such as product owners, UX researchers and communications. 
✓ Innovation at the heart of your work: You apply techniques such as design thinking, service blueprinting and UX prototyping in an omnichannel environment. 
✓ Collaboration: Work closely with specialists from research, IT, communications and CX in a multidisciplinary team. 

This is your role

As a Senior Service Designer, you’ll translate our vision into inspiring, practical, and feasible designs. You’ll research customer needs, map current and desired customer journeys, and develop innovative solutions that contribute to an optimal customer experience. You’ll lead workshops, work with personas and scenarios, and develop prototypes for web, apps, and tools. 

You’ll collaborate closely with colleagues from CX, UX, IT, marketing, and communications. You’ll also help the organization embrace design thinking: you’ll demonstrate the impact of well-designed service journeys. After delivery, you’ll monitor the quality of the customer experience. Your work directly impacts how people experience PostNL.