Service Designer

At Online Department we work on digital products that really have a personality. Our mission is to make the digital experience more human and user-friendly. As a (medior) Service Designer you get the chance to make a difference for our clients and their end users, by doing user research and continuously improving the customer experience.

With your experience in Service Design and UX Research, you are the link that maps the wishes and frustrations of the end user. You conduct research, extract valuable insights and translate these into concrete, practical solutions. You are responsible for understanding complex issues, analyzing user needs and frustrations, and translating these insights into opportunities that both improve the user experience and support the business objectives of the client.

With your sense of design, you are also not afraid to tackle the visual side of the process. In tools such as Figma, you make the user experience tangible by visualizing concepts. In addition, you are a natural facilitator of workshops and co-creation sessions. You work both creatively and analytically to come up with the best solutions together with your team.

What are you going to do?

• Conduct user research and identify pain points.
• Translating insights into service concepts that help the business and user move forward.
• Visualize concepts in tools like Figma.
• Setting up service blueprints and journey maps.
• Collaborate with the team to align user experience and business processes.
• Participate in service design projects and advise clients.

And now about you

At Online Department we find three things very important: creativity, involvement and continuous growth. We are looking for a medior Service Designer who is eager to learn, dares to speak critically and wants to continuously develop.

We value diversity in experience, background and perspective and believe that everyone brings these values ​​to their work.

You are

• Enthusiastic about business ideas and guiding clients in service design processes.
• A (mid-level) specialist in service design.
• Investigative and able to translate user insights into concrete solutions.
• Creative, analytical and always working on your development.
• A team player who gets energy from working together and sharing knowledge.

You can

• Apply service design tools such as journey maps, service blueprints and stakeholder maps to improve user experience.
• Working independently when necessary and functioning well in a team.
• Convey your insights clearly and communicate effectively with stakeholders.
• Translating insights into concepts.
• Facilitate workshops and co-creation sessions.

You have

• At least 5 years of experience as a Service Designer, preferably at an agency or in a multidisciplinary team.
• Experience with complex digital products and/or services.
• Knowledge of and passion for Design Thinking and UX research.
• Experience with Design Thinking and applying UX research methods.
• A portfolio that shows your work and results.
• Strong communication skills and the ability to advise and collaborate effectively.
• Government experience, at least that is a nice advantage