Imagine: you’re designing not just a service, but an experience that truly improves the lives of people and businesses. At the Netherlands Enterprise Agency (RVO.nl), you’ll work on projects that impact society. Think of innovation grants that shape the future, and programs that make a difference for farmers, entrepreneurs, and citizens. No day is the same, no challenge too great. And you’re right at the heart of it all, as the Service Designer who makes the difference.
What you’ll be working on:
You delve into the customer’s world: what frustrates them? Where are they stuck? And what helps them move forward? You translate these insights into service improvements. You’ll take the lead in this process: from the initial discussions with stakeholders to testing prototypes with real users.
You work according to the double/triple diamond model, but also know when to bend the rules for better results. You bridge the gap between client needs and the objectives of the Netherlands Enterprise Agency (RVO), ensuring solutions that align with the RVO’s capabilities. And yes, sometimes you simply create a sketch on a whiteboard to clarify everything.
Examples of complex issues include: How do you make the sustainable and healthy choice, the easy and affordable choice in sustainable consumption? Or what challenges do agricultural entrepreneurs face, and what can we learn from this for future policy and implementation?
You will also be involved in:
– Facilitating workshops and design processes, both in person and digitally
; – Collaborating in a multidisciplinary team that includes data analysts, UX designers, and customer researchers;
– Advising stakeholders on service design, customer-focused working, and the potential of your expertise.
This is what we ask
You transform abstract insights into concrete solutions and distinguish between key and secondary issues. This requires analytical skills. You collaborate intensively with stakeholders. You demonstrate consulting skills by taking ownership and providing clarity with clear advice. You also use creativity to visualize ideas, storytelling, and present convincingly during workshops.
Furthermore, you have:
– A relevant completed higher professional or university degree.
– At least 6 years of work experience in Service Design.
– Experience with methodologies such as design thinking, journey mapping, stakeholder mapping, empathy mapping, and target group segmentation.
– Experience organizing design sprints.
– Knowledge of UX/UI design, customer experience, design systems, and WCAG.
– Excellent written and spoken Dutch, as you will be communicating extensively with stakeholders and drafting documents.
An advantage if you have experience with/knowledge of:
- Proposition development
- Systemic Design
- Theydo or other form of customer journey tooling
- Research
- Figma or similar program
