Service Designer

As a Service Designer with proven impact, you engage stakeholders and engage them in a compelling story. You do this using prototypes and visual tools like the service blueprint and the business model canvas. When are you successful? When you—along with the program team—get the ball rolling within the organization(s), from idea to implementation. In summary, your responsibilities are as follows:

• Problem Definition & Concept Development : Together with Customer Journey experts, you’ll analyze problems to understand the needs, expectations, and pain points of entrepreneurs. While the Customer Journey expert approaches this from a customer perspective, you’ll connect this to business processes and their impact on service delivery.
• Prototyping : You develop concepts using visualizations and prototypes (low to high fidelity) to create tangibility.
• Co-creation & Stakeholder Management : You organize workshops and design thinking sessions to develop ideas and build support. You ensure coordination between various teams and stakeholders.
• Implementation & Optimization : You support implementation by ensuring consistency across touchpoints. You monitor metrics so you can effectively evaluate what works and what doesn’t.

What’s your playing field?
You’ll be joining the Experience Design practice. From this base, you’ll work in the Life Events program (part of Information & Advice). We focus on everything entrepreneurs need to know about issues such as starting their own business, closing down, the death of an entrepreneur, or facing difficult times. You’ll work with the program team, Customer Journey experts, and other stakeholders who influence the user experience.