Junior Service & Experience Designer

We are a creative transformation company. We help business change for growth through creativity and design. People first. A people-first approach identifies shared mindsets in an audience and understands what needs, fears, or desires unite them.

Borderless Thinking

True transformation is about stripping away traditional borders: ideas that travel have the ability to inspire, unite, and create impact.

Facilitation

Casting the right people at the right time is the critical success factor to igniting change and facilitating sustainable business growth.

Job Description

In this role you will design or optimize physical and digital customer journeys, interactions, and environments with a focus on cultural relevance and the quality of the customer experience.

You will work in a multidisciplinary team together with our senior strategist.

Job Elements

• Customer research & insight generation
• Writing persona’s, mapping journeys, ecosystems and service blueprints
• Facilitating workshops, ideation sessions and presentations
• Defining value opportunities and propositions
• Formulating service strategies and strategic roadmaps
• Design concepts, help validate and create specifications for organizational design from an experience perspective e.g. make paper sketches, basic low fidelity wireframes and prototypes
• Help define how Nomads will manifest itself as a circular organization and partner towards its clients

Your Profile 

You have a degree in a relevant field (e.g. Experience Design, Service Design, Strategic Design, Interaction Design, Social Studies, Business studies). You have experience with design thinking processes, service design principles & basic business design.