Service Designer

About the position

Working at Informate is diverse and challenging. We design digital products and services that make a difference for consumers or business customers. We focus on five markets: healthcare, government, finance, software suppliers and service providers. Clients include PostNL, ING, the municipality of Amsterdam and ANWB.

As a service designer you design and develop new services with a strong digital component. You work on the process from user research, strategy, concept and service blueprint to implementation. You enjoy leading and facilitating innovation processes. CX design strategy, business model canvases, customer journeys, quantitative and qualitative data, new technology such as AI, conversational interfaces and AR: you have it all at your fingertips.

In addition, you feel at home in diverse and complex organizations – you know how to deal with stakeholders high and low in the organization. You are aware of the latest technological and socio-economic developments and find it great to apply this knowledge in the design of new services.

You work partly at the customer’s location, partly at home and partly at our beautiful office in Hilversum.

What you’re going to do

• You design digital propositions and services, from user research to implementation.
• You facilitate innovation processes and you organize and supervise workshops with stakeholders.
• You follow developments in your field and are an inspiration for customers and colleagues.
• You actively participate in innovation and further development of the service design expertise at Informate.

What you can do

• You have a relevant education at university or HBO level and have 5 years of relevant work experience as a service designer.
• You have experience with business design (think VPC, BMC, prototyping, experimenting).
• You can quickly visualize your ideas.
• You quickly become at home in a new customer environment or in a new domain.
• You enjoy talking about your vision and your work at events, in blogs or on social media.
• You enjoy standing in front of the group and authentically convey your enthusiasm for the profession.
• You are yourself