Customer Experience & Service Designer

What's waiting for you

• Analyzing customer needs and (further) developing our products and services
• Methodical management of cross-departmental projects with a focus on the customer perspective
• Carrying out and moderating workshops along the innovation process
• Anchoring of design thinking or human-centered design in the company and empowerment of employees
• Wide range of topics and interdisciplinary cooperation with various departments throughout the company

what you bring

• University degree (Uni/FH) and/or practical experience in the field of design thinking
• Several years of professional experience in the field of customer experience, service design, user experience, product management or similar
• Experience in collaborating or leading cross-departmental projects and proven skills as a facilitator in leading workshops with different stakeholders
• Stylish spoken and written German
• Active customer orientation and strong communication skills as well as a motivating personality with an agile mindset