Insurance

Customer Experience & Service Designer

Archived
Full Time

Helsana Insurance Company

Are you a communicative and motivated person who would like to develop new services for our portfolio with us? Do you like to create added value by convincing our customers with creative solutions? Then the 12-person Offer & Experience Design team looks forward to seeing you.

What’s waiting for you

  • Analyzing customer needs and (further) developing our products and services
  • Methodical management of cross-departmental projects with a focus on the customer perspective
  • Carrying out and moderating workshops along the innovation process
  • Anchoring of design thinking or human-centered design in the company and empowerment of employees
  • Wide range of topics and interdisciplinary cooperation with various departments throughout the company

what you bring

  • University degree (Uni/FH) and/or practical experience in the field of design thinking
  • Several years of professional experience in the field of customer experience, service design, user experience, product management or similar
  • Experience in collaborating or leading cross-departmental projects and proven skills as a facilitator in leading workshops with different stakeholders
  • Stylish spoken and written German
  • Active customer orientation and strong communication skills as well as a motivating personality with an agile mindset
Location
Dübendorf, Switzerland
Type
Full Time
Industry
Insurance
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