Insurance
Customer Experience & Service Designer
Archived
Full Time
Helsana Insurance Company
What’s waiting for you
- Analyzing customer needs and (further) developing our products and services
- Methodical management of cross-departmental projects with a focus on the customer perspective
- Carrying out and moderating workshops along the innovation process
- Anchoring of design thinking or human-centered design in the company and empowerment of employees
- Wide range of topics and interdisciplinary cooperation with various departments throughout the company
what you bring
- University degree (Uni/FH) and/or practical experience in the field of design thinking
- Several years of professional experience in the field of customer experience, service design, user experience, product management or similar
- Experience in collaborating or leading cross-departmental projects and proven skills as a facilitator in leading workshops with different stakeholders
- Stylish spoken and written German
- Active customer orientation and strong communication skills as well as a motivating personality with an agile mindset
Location
Dübendorf, Switzerland
Type
Full Time
Industry
Insurance
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