Senior Service Designer

Who you are

• Innovative Thinker: You demonstrate a bold and innovative mindset, constantly exploring new ideas and approaches to solve complex service design challenges. Your creativity knows no bounds, and you are not afraid to push the envelope to create groundbreaking experiences.
• Confident Advocate: You have the confidence to stand behind your decisions and passionately advocate for user-centered solutions. Your conviction inspires trust, ensuring that your designs resonate with both stakeholders and end-users.
• Curious Learner: You exhibit a curious and inquisitive nature, always seeking to learn and expand your knowledge in the ever-changing field of design. Your thirst for knowledge drives you to stay updated on the latest trends and technologies, keeping your skills sharp and your ideas fresh.
• Genuine Collaborator: You foster genuine collaboration within the team, valuing diverse perspectives and encouraging open dialogue. Your authentic approach to teamwork creates an environment where everyone’s voice is heard, leading to authentic and meaningful outcomes.

Your tasks & responsibilities

• Help Define Opportunity Areas: Collaborate with stakeholders to identify and define areas of opportunity, ensuring our digital experiences align with user needs and business goals.
• Craft User Journeys and Service Blueprints: Map existing and future experiences through meticulously crafted user journeys and service blueprints, guiding the evolution of our digital interfaces.
• Lead Design Initiatives: Create compelling user journeys and service blueprints that resonate with our audience, ensuring a seamless digital experience.
• Collaborative Workshops: Conduct engaging workshops, working closely with cross-functional teams, breathing life into innovative ideas.
• Developer Collaboration: Team up with developers and our UX/UI designers to transform your concepts into intuitive interfaces, ensuring a cohesive user experience.
• Innovation Advocate: Drive design evolution by identifying opportunities and integrating cutting-edge ideas into our processes.

What you bring with you

• Education: Bachelor’s or Master’s degree in Interaction Design, Service Design, Human-Computer Interaction, or related field.
• Experience: Proven experience (minimum 5 years) as a Service Designer, Interaction Designer, or similar role, with a strong portfolio showcasing successful projects in service design.
• Technical Skills: Proficiency in design tools such as Miro, Figma, Sketch or Adobe XD.
• Communication: Excellent communication and presentation skills, with the ability to clearly articulate design concepts and decisions to stakeholders.
• Industry Knowledge: Experience in the financial industry or related sectors is a plus.
• Adaptability: Ability to thrive in a fast-changing and growing company environment, demonstrating adaptability and a proactive mindset.

What we offer

• A fast-paced start-up environment that encourages innovation and growth in your function.
• Flexibility to work partially from home. We understand that everyone’s work style and personal life are unique, so we offer two days per week to work from home.
• Central work location in Zurich. Our office is conveniently located in the heart of Zurich, making it easy to commute and enjoy all the city has to offer.
• Competitive and performance-based remuneration. We believe that our employees are our most valuable asset, and we strive to compensate them accordingly.