Customer Experience & Service Design Consultant

At Deloitte Digital we combine deep industry focus with strong capabilities and proven methodologies to discover, envision, design, deliver and run leading digital solutions. Join us as we take our fast-growing team to the next level – sitting at the intersection of Deloitte’s business consultancy and digital creative agency, backed by a strong global network and with access to experts in different fields and industries.

What is the role about?

As a Customer Experience and Service Design Consultant, you will help clients on their most pressing challenges and opportunities surrounding digital transformation, customers, innovation, and technology strategies:

• Apply Design Thinking and other user-centric methodologies to identify problems and ideate solutions for our clients
• Shape the definition and development of digital products in an agile manner
• Support our clients in conceptualizing innovative end-to-end customer experiences across multiple channels – always with a focus on finding the sweet spot between users, business, and technology
• Be an intrapreneur and further shape your personal and professional skill set by engaging in internal initiatives you’re passionate about and where you can make a lasting impact

What should you bring to the table?

• A university Master’s degree in business/economics, digital/design management, or STEM subjects.
• Your English and German is spotless, French is a strong advantage
• 1-3 years prior work experience in business, technology, or design related fields
• You’re a team player and able to collaborate closely with multidisciplinary teams such as designers, developers, business analysts, etc. You have Ninja skills: you’re agile, flexible, curious, and awesome
• You’re a natural presenter and strong communicator, outspoken and confident. You are excited by the value that digital can unlock for users and businesses