Senior Service Designer
CGI
Your future duties and responsibilities:
Key Responsibilities
• Lead and facilitate workshops, co-creation sessions, and stakeholder engagements.
• Support strategy implementation and help product organizations embed Service Design into their ways of working. Analyze user and customer journeys to identify pain points and opportunities. Design and deliver service blueprints, ecosystem maps, and experience flows. Translate business strategies and scenarios into actionable design insights.
• Drive change management initiatives to foster customer- and user-centric cultures.
• Balance human, business, and technology needs to deliver innovative and sustainable solutions.
Global Perspective
Experience working in or with global organizations is highly valuable. Ability to navigate cross-cultural contexts, distributed teams, and complex stakeholder landscapes.
Required qualifications to be successful in this role:
What We’re Looking For
• Minimum 5 years experience in Service Design, UX, or Design Strategy.
• Strong skills in design research, facilitation, and visual storytelling.
• Ability to work independently and proactively in complex environments.
• Experience supporting product teams and aligning design with business goals.
• Excellent communication and stakeholder management skills.
• Familiarity with tools like Miro, Figma, Adobe XD, or similar.
More information about our benefits:
• Share program and ownership: As a co-owner, you have the opportunity to make an impact, and in our share program, CGI matches your contribution, krona for krona, up to 3% of your monthly salary.
• Wellness allowance: We offer an annual wellness allowance of SEK 4,000.
• Parental pay: We pay up to approximately 90% of your salary during your initial time at home.
• Job security: Our consultants are employed under collective agreements and are covered by insurance.
• Pension solutions: We offer attractive and advantageous pension plans.
• Company car: The company car is used as a private car but leased through CGI
Job Details
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