Service Designer

A typical day as a Service Designer: 

• • Identify product/customer needs and define the scope of your engagement with stakeholders.
  • Promote and participate in qualitative/quantitative research processes to ensure that the client does not lose contact with the user.
  • Analyze the data obtained from research and translate it into actions and tools that help make informed design decisions: User journeys, personas, presenting the results of a card sorting… feel free to contribute as much as you think is necessary!
  • Facilitate ideation workshops such as Crazy 8, Six to one, among others.
  • Create low and high fidelity wireframes using tools like Sketch, Figma, Framer… This is between you and the client 😉
  • Create and share interactive prototypes with InVision, Marvel App, Principle… The usual package.
  • Put your prototypes to the test! Whether it’s face-to-face testing with users, or remote testing via Userzoom, the important thing is to validate hypotheses.
  • Ensure quality handoff to development teams.
  • Analyze the efficiency of your designs, document optimization recommendations, and iterate based on your user retention and conversion metrics.
  • And above all, working hand in hand with the Product Managers, the development teams, the QA… In short, all the teams involved in the design process and working together with them towards a common goal.

We think this role is perfect for you if:

• • Experience as a Service Designer 
  • Minimum of 3 years’  experience in conducting internal and external research, as well as analyzing and generating perspectives.
  • Experience in conceptualizing services and solutions beyond digital experiences.
  • Experience in defining and carrying out strategic workshops with stakeholders.
  • You want to get out of your comfort zone to grow. You love contexts in which there is still a lot to be defined because they are an opportunity to learn. 
  • Be accustomed to working in agile environments and methodologies (Scrum / Kanban).
  • Understand and master the phases into which a digital product design process is divided and be able to adapt to the client’s needs according to their context, moving between a research-oriented profile and another towards execution according to the need of the moment.
  • Have a portfolio of real projects and products (that have been released into production and have had user behavior observed).
  • Be able to tell us at least 1 successful experience using Lean UX or Design Sprint methodologies .
  • Have experience working side by side with technical, business, data profiles and, obviously, with Product Managers.
  • Understand what product culture means and differentiate it from project culture.
  • Having a “product sense”, that is, understanding that every detail matters to you and only considering that you did your job well when users value the overall value of the product and not just the look and feel.
  • Understanding that being a consultant means having a transformative attitude in teams, giving the best of yourself to a client and spreading good practices in design wherever you go. At Thiga we are committed to the consulting mindset.

Nice to have:

• • Experience working with design systems.
  • You have experience in mobile and app design.
  • You speak perfect English and some French 🦄.
  • You are able to implement and extract insights from 1 of these tools: Amplitude, Mixpanel, Google Data Studio.
  • Experience working with HEART / AARRR funnel framework.
  • Eye-tracking / Heat maps