Agency / Consultancy

Service Designer (m/f/d)

Archived
Full Time

T-Systems Iberia

Who we are

Deutsche Telekom is one of the world’s leading integrated telecommunications companies.

Leading in customer experience, in technology and in business productivity. With these aspirations, Deutsche Telekom is targeting further growth. We are more than just an infrastructure company. We are a trusted companion in an increasingly complex digital world – at home and at work, anyplace, anytime. We connect everyone to the opportunities of now. We believe in the compatibility of economic, social, and ecological aspects and are committed to acting responsibly along our entire value chain.

At Deutsche Telekom, there is a place where passionate talents innovate, learn and grow: the Innovation Hub (IHUB). With leading experts from competence centers like Experience Design, Artificial Intelligence and Software Development we collaborate with a strong customer-centric approach towards one goal: to create human centered product and service experiences for millions of customers across Europe.

Since Deutsche Telekom is amongst the leading global telecommunication companies, we have unique capabilities for innovating a sustainable future: access to latest technologies, exclusive sources of trends and insights, and a global partner network across industries.

But the core of Innovation Hub are its people, celebrating a brave and curious innovation culture. To serve and promote these talents and thought leaders, we created a work environment of active empowerment, lifelong learning, and a healthy work-life balance.

What we provide

We are humble and grounded people but bold with our ambition: we strive to become the best design team with positive meaning for our society and environment. This leads to highly complex challenges and requires best work conditions:

· Value-oriented innovation culture combined with unique resources and capabilities

· Diverse team with continuous top rates on employee satisfaction

· Worldwide collaboration with top domain experts and inspiring leaders

· Influence on the digitalization journey of millions of customers in groundbreaking exponential age

· Possibility to join varying B2C and B2B projects across different product and service categories

· People leader to serve individual growth, career development and pleasurable work environment

· Access to broad horizontal and vertical learning and training opportunities

· Remote work with onsite meetings based on project needs and individual needs only (up to 20% travel time)

Your role

We are creating service design capabilities with incredibly talented team of thought leaders in design, complex digital transformation, organization change and design, strategy, and business analysis.

The advertised position is in the Design & User Experience team and offers the opportunity to work with a diverse group of creative enthusiasts, driving for design excellence in key strategic projects and turning customers into fans.

We are looking for a Service Designer (m / f / d) to take-over a central role for future innovations in B2C and B2B, and to contribute to:

· Translate customers perspective for business design and value proposition framing

· Define customer insights and trends to drive the creation of coherent experience and service concepts within complex eco-systems

· Create and compose customer experience strategies in the sweet spot of desirability, feasibility, viability and integrity

· Improve customer journeys of existing business propositions and design new emotionally engaging journeys that don’t yet exist in the market

· Craft experience prototypes of various fidelity levels across omni-channel customer journeys

· Introduce measurement solutions to validate customer value and success

· Contribute to design teams and related activities across all phases of innovation development process, from initial research to final roll-out

· Apply design thinking and tailored customer-centric methods in interdisciplinary project teams, contributing along the process with top experts from multiple domains

· Provide customer-centric storytelling and insights for business decisions

· Explore and transfer newest technologies into experience solutions and keep the team ahead of time

· Share knowledge and skills and help colleagues and team to grow

Your profile

The advertised position requires a selected set of experience and skills:

· Bachelor and Master’s degree in design (e.g. product service system design) and 4+ years of work experience in service design

· Fluent in English

· Insight expert with profound practice of desk research (e.g. trends analysis, competitive landscaping) and qualitative and quantitative customer research (e.g. user validation, customer satisfaction and success measurement)

· Method expert of end-to-end customer journey analysis, service system mapping and user/data flows

· Strategic system thinker, able to create holistic experience strategies, combining inside and outside perspectives (customer, business, technology, environment)

· Profound creator of experience concepts and service blueprints across multiple customer touchpoints and product-/service categories

· Moderator and facilitator of design thinking formats, customer-centric workshops and design sprints

· Domain expert with experience of applying customer-centric design activities along the innovation development process in agile and interdisciplinary projects

· Communicator who supports decision makers to challenge conventional practices and to instill customer perspective in decision-making processes

· Storyteller with the ability of visualizing complexity to define opportunities, communicate strategies and encourage collaboration

· Future thinker with the ability to inspire teams with knowledge of service design trends, new interaction paradigms and latest experience related technologies

· You are driven by curiosity and thrilled to explore positive use of technologies for human being and environment

· You embrace complex challenges and problems and inspire new ways of thinking

· You drive for excellence and are on the path of lifelong learning

· You rank team always over ego and are passionate about collaboration with people from many cultures

Location
Barcelona, Spain
Type
Full Time
Industry
Agency / Consultancy
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