Service Designer

Contribute to the implementation of agile methodologies within Reale’s teams, organizing and leading dynamics based on Design Thinking and Scrum, under the framework defined by Reale Group

Lean/Design Thinking and Agile work methodologies

Conduct qualitative and quantitative research (interviews, surveys, data analysis, etc.) with business and technology to understand their business challenges and opportunities and help identify and prioritize their short and long-term goals.

Design clear and effective processes, covering all points of contact with the insurer (from policy contracting to claims management, regulatory, organizational scope…) and related new businesses (services, insurtech…).

Design Thinking skills and UCD approach

Participate in the design and implementation of technological tools that improve the customer experience (applications, chatbots, self-service portals).

Create prototypes or testing mechanisms for new services or processes and test them with end users to validate their effectiveness.

Analyze competitors and trends in the insurance sector to identify opportunities for differentiation.

To ensure the correct transfer of all conclusions drawn in the definition phase to the execution stage, participating in the initial stages of implementation.

Define and design the functional requirements, together with Business and Technology, of the Transformation initiatives using Design Thinking.