Agency / Consultancy
Service/UX Designer
Full Time

Garaje de ideas
What we are looking for is…
We are seeking a UX/Service Design expert with at least 5 years of experience in service design and user experience. This role requires someone capable of connecting business and user needs to define comprehensive, multichannel experiences within the Commercial Servicing area .
And specifically, this is what you will do:
- Support the business team in proposing and strategically defining the future Servicing DIY experience for global customers.
- Define the processes and behavioral models across the various available channels.
- Identify and design digital solutions and functionalities that provide value to different stakeholders.
- Ensure that the experience is intuitive, usable, and consistent across all channels.
- Collaborate with teams from different geographies in the conceptualization and design of new features.
- Ensure that solutions meet the organization’s scalability principles, standards, and criteria.
For that, we need you to have experience in…
- Strategic service design and UX.
- Design of journeys, blueprints and processes.
- Multichannel design and conceptualization of digital experiences.
- Design and prototyping tools (Figma, Miro, etc.).
- Collaborative work with multidisciplinary and global teams.
And it would be great if you also knew…
- Apply design thinking and service design in corporate environments.
- Facilitate co-creation and alignment sessions with different areas.
- Measure and evaluate experiences using UX research and metrics.
Location
Madrid, Spain
Type
Full Time
Industry
Agency / Consultancy
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