Service/UX Designer

What we are looking for is…

We are seeking a UX/Service Design expert with at least 5 years of experience in service design and user experience. This role requires someone capable of connecting business and user needs to define comprehensive, multichannel experiences within the Commercial Servicing area .

And specifically, this is what you will do:

• Support the business team in proposing and strategically defining the future Servicing DIY experience for global customers.
• Define the processes and behavioral models across the various available channels.
• Identify and design digital solutions and functionalities that provide value to different stakeholders.
• Ensure that the experience is intuitive, usable, and consistent across all channels.
• Collaborate with teams from different geographies in the conceptualization and design of new features.
• Ensure that solutions meet the organization’s scalability principles, standards, and criteria.

For that, we need you to have experience in…

• Strategic service design and UX.
• Design of journeys, blueprints and processes.
• Multichannel design and conceptualization of digital experiences.
• Design and prototyping tools (Figma, Miro, etc.).
• Collaborative work with multidisciplinary and global teams.

And it would be great if you also knew…

• Apply design thinking and service design in corporate environments.
• Facilitate co-creation and alignment sessions with different areas.
• Measure and evaluate experiences using UX research and metrics.