Lead Service Designer

JOB SUMMARY

We are seeking a talented and driven Service Designer to join our Corporate Banking Customer Experience (CX) team. The ideal candidate will have a strong understanding of corporate banking, particularly around platforms, notifications, information architecture, and experience working on client-facing projects within financial institutions or fintech.

As a collaborative team player, you will work closely with distributed international teams to create innovative solutions and enhance user experiences. Additionally, you will support ideation sessions and innovation workshops to drive creative thinking and problem-solving. If you’re passionate about solving complex problems to deliver exceptional digital experiences in the financial sector, we’d love to hear from you.

RESPONSIBILITIES
Strategy

•    Create the vision for a standout user experience across your products & services.
•    Drive the realisation with the larger design team, business and tech.
•    You use Service blueprints to express your vision and seek alignment and deliver the final flows.
•    Adhere to, support, and advocate bank standards for tools and methodologies.
•    You will be a close and trusted partner to the product owner, business owner and tech lead to understand their needs, goals and what makes a difference to them.
•    You will use your knowledge, skills, and a design process to help PO, BO, and Tech leads collaborate to create standout services. From defining problem statements to running workshops.
•    You are able to articulate the business impacts of your designs.
•    You are able to structure the work and the project.
•    You frequently engage with our research, analytics and value capture teams to understand pain points and opportunities to improve the experience.
•    You will use your entrepreneurial spirit and ability to be hands-on. Drive, grit and the ability to evangelise the significance of Service Design is an important skill for any senior team member to affect the change we’re after.