Government

Service Designer

Archived
Full Time

GovTech

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an “outside-in” view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation – a nation of possibilities empowered through info-communications technology and related engineering.

We are seeking a highly motivated UX Designer skilled in service design to join us for some exciting projects. You’ll work with a multidisciplinary team of designers, developers and business experts to create solutions that exist in both digital and physical realms.

As we launch new products, your role will be to ensure that the future of public service is not just functional, but delightful to use. Rather than work on commercial ventures commonly found in the startup scene, we’re here to improve how we live as a society through what we can offer as a government.

What To Expect

  • Work in the field and in the boardroom
  • Approach things systematically and are a natural at zooming out to see the big picture, then diving in to nail the important details. You get a lot of pleasure in seeing projects through
  • Turn insights and identify opportunities or spaces into differentiating service experiences
  • Identify opportunities to improve users’ experience across different touch-points and clearly articulate the dependencies and complexities across these touch-points.
  • Easily communicate and envision service concepts to team members, stakeholders, and management by using diverse set of methods & tools that illustrate all the components and touch-points of the current and future service

Key Responsibilities


Research

  • Plan and implement the overall user research strategy and methods (e.g. focus groups, face to face interviews)
  • Manage and conduct user research and concept development.
  • Work closely with product owners to identify research topics.
  • Passionate about user-centered design – We look for experience with user research processes and ability to drive research activities such as usability testing, A/B testing, stakeholder interviews, surveys, and translate research findings into actionable recommendations

Design

  • Map user journeys and help agencies define their processes to enable new service experience
  • Design for user’s experience both in the digital and physical realms
  • Solid experience creating wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas across multiple digital platforms

Team Facing

  • Be collaborative. Contribute to healthy team motivation and morale, offering confidence and discipline to explore good design solutions while respecting deadlines

Partners Facing

  • Advocate and support partners to iterate, test and scale new service designs
  • Participate in the delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key stakeholders
  • Establish relationships and liaise with key stakeholders throughout the project lifecycle

How To Succeed

  • 4- 5 years of professional experience in a design consultancy or equivalent position
  • Deep expertise in design thinking/human-centered design
  • In-depth knowledge and experience within a relevant service design discipline (Systems Design, Business Design, Industrial Design, Interaction Design)
  • Ability to work within a self-directed culture and navigate ambiguity
  • Experience with concepting, ideation, and iterative prototyping
  • Employ various methods to prototype service concepts such as staging and roleplaying approaches
  • Ability to organize data into clear service design blueprints
  • Ability to build and maintain strong working relationships with colleagues and key stakeholders
  • Knowledge in UI and UI best practices will be a plus
Location
Singapore,
Type
Full Time
Industry
Government
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