Agency / Consultancy

Service Designer

Full Time


We are looking for an entrepreneurial Service Designer to lead our projects, surprise our clients with innovative solutions and develop new and existing partner relationships. If you are looking for an opportunity in which you can create a positive impact for your clients and the world by creating services that make a difference – this is the place for you.

Your Responsibilities will include:

Project Management

  • Manage projects end-to-end, including timelines, deliverables & budgets.
  • Design & deliver visually appealing and well-organised presentation decks.
  • Coordinate and manage multiple projects and clients simultaneously.
  • Be the key client contact once projects have been awarded.
  • Appoint and manage partners selected to support on the delivery of projects.
  • Provide regular reports and/or update meetings on the progress of projects.
  • Conceptualise and project manage events.

Innovation & Design

  • Lead all activities on projects, including client workshops, creative brainstorms, and service definition
  • Use design research techniques to uncover customer needs and pain points
  • Understand, analyse and map complex journeys and processes
  • Own the service design deliverables within a project such as service concepts, blueprints and other service design artifacts
  • Use a diverse set of approaches that illustrate all the components and touch-points of the service
  • Work collaboratively with team members and clients
  • Support new business development efforts by providing expert information in pitch efforts and client meetings


  • Adopt different approaches to assess and gain a deep understanding of clients’ pain points and customer needs.
  • Plan, design and facilitate workshops with clients and stakeholders.
  • Have strong communication skills and be confident presenting and defending your design decisions.

The Successful Applicant must have:

– A degree in Service Design, Interaction Design, Business Design, Strategy with emphasis on service/experiences or equivalent qualification.

– At least 5 years of relevant experience in leading and designing user experiences.

– Passionate about creating human-centered services.

– Proficiency in 3D/Sketches, Keynotes, Service Maps and excellent visual design skills.

– Experience producing user experience design deliverables such as screen flows, wireframes and prototypes.

– Experience using diverse research methodologies and drawing insights from data.

– Experience in defining service metrics to measure and track the impact of the work.

– Experience in running online and offline workshops.

– Proven history of delivering results on time and within budget.

– Experience working with government agencies is a bonus.

– Exceptional communication and storytelling skills.

– Strong business acumen and an entrepreneurial mindset.

– Ability to work within a self-directed culture and drive results for the business.

Full Time
Agency / Consultancy
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