Senior Service Designer

Senior Service Designer

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all

Overview

As a service designer, you will have your own product/service/strategic initiative responsibilities and you’ll manage and deliver projects together with other creative team members. You should possess a natural ability to articulate the criteria for good service design and offer constructive feedback to colleagues. Your background can vary from design strategy, interactive design, business design or technology consulting.

Role

• Develop functional specifications, including user stories, and acceptance criteria that satisfy business requirements
• Performing due diligence and discovery assessments for potential products, services and acquisitions looking for Global Customer Care integration
• Communicate the fundamental concepts of service design to key stakeholders
• Ensures clear and fulsome information is provided to senior management, Integration Executives, stakeholders, and other key decision makers
• Provides input into new products, processes, standards or plans in support of the business
• Effectively deal with and develop solutions to moderately difficult problems.

All About You

• Experience working in projects across functions
• Critical thinking skills in solving business problem
• Experience building relationships and working with technical, business, and other internal partners
• Experience recognizing and identifying gaps, ideate/implement solutions depend on case
• Experience in creating and delivering presentations to internal or external stakeholders
• Experience in project management and / or business analysis is a plus