What impact will you make? As an Innovation and Service Designer, you will be joining the UK Digital Services team within our Enabling Functions.
Our purpose as a team is to engage with and co-create consumer-grade digital experiences for our own employees so that they feel supported and inspired by the firm. In this role, you will be responsible for driving the early phases of our product development lifecycle.
You will shape and recommend new digital products and services that positively impact employees and deliver business value. You will also play a vital role in the design of service support models for our existing portfolio of digital products as they transition from MVP to scale.
This is how You will work alongside a talented team of Business Analysts, UX Designers, Product Managers, Solution Architects, Developers and Quality Engineers to shape, test and validate new products and services that are there to create a better experience for our 20,000+ Deloitte employees.
Who we are looking for
- Deep understanding of the design-thinking methodology and practical knowledge of human-centered design
- Ability to plan, run and execute research autonomously
- Strong listening, leadership, communication and influencing skills
- Ability to work in a self-directed nature and navigate ambiguity
- Strategic thinker who is value-driven (outcomes over solutions)
- Experience shaping a product vision and value proposition
- Experience working in an Agile environment
- Commercial modelling to support business investment cases
- People management What you offer This is a critical leadership role within the Digital Services team, and we are looking for an individual who is looking to challenge convention as well as raise the bar within the sphere of service and product design.
- You have experience in core service design methods and processes
- Depth of experience in user experience, design research, service design and design strategy
- Passion for creating new methods and practices
- Creative problem-solving skills and a curious mind
