Senior Service Designer

As a Service Designer at frog you are responsible for the creation of revolutionary services. This involves designing practical, functional and desirable digital services mapped with customer’s business objectives and technology roadmaps. We expect the successful candidate to be truly professional at gathering and utilising business and customer insights, and to have the ability to re-frame service challenges, articulate opportunities, define strategies, create concepts and lead the development of innovative new services from initial brief to delivery.

Your passion is to build solutions that create advantages for our customers and provide unmatched experiences to end-users. You fluently combine human, business and technology viewpoints, and master customer listening. You are familiar with leading contextual user research, mapping user experiences and customer journeys as well as leading co-creation workshops, idea generation, prototyping and blueprinting service solutions to name a few.

As a Service Designer you will have your own client/project responsibilities and you’ll manage and deliver projects together with other creative team members. You should possess a natural ability to articulate the value of design in transformations. You are a natural communicator and love to receive/offer constructive feedback from/to colleagues. Your background can vary from design, business or technology.

We’re looking for people who care about their work and people they work with. We want you to be proud of the things you design and develop.

You can

• Understand the service related problems/challenges of customers and end-users

• Solve problems with natural innovative and analytical skills

• Work with customers, business stakeholders and staff to develop customer and business centric concepts

• Produce a range of service design deliverables for different touch points

• Run creative workshops

• Communicate the fundamental concepts of service design to key stakeholders

You have

• At least 4+ years of relevant experience

• Experience with service design for digital services as well as service design tools and methods

• Strong presentation, influencing and social skills

• Fluent Finnish skills and excellent written and verbal communication skills in English

• Affinity with frog’s values, and a passion for creating products that meet people’s functional and emotional needs

• Eagerness to learn and grow as well as mentor and elevate other creative people into service design thinking