Lead Service Designer
Oivan
Lead Service Designer (Arabic speaking)
Here at Oivan, we are looking for a Lead Service Designer to help us create and grow the service design offering at the company. We’re looking for someone who thrives in a fast-paced, user-centric environment to join our design team. Excellent communication skills are necessary and Arabic fluency is a must.
Ideally, candidates are based in the Middle East, but we can be flexible with that.
Role And Responsibilities
- Produce, present and oversee user experience deliverables including sitemaps, wireframes, prototypes, experience strategy documentation, process flows etc.
- Facilitate discovery activities with little to no oversight such as design workshops, stakeholder interviews, accessibility audits, expert reviews, competitive reviews, etc.
- Conduct user research activities such as user testing, persona development, and user journeys.
- Collaborate within multi-disciplinary teams to create innovative, best-in-class, customer-centric solutions
- Contribute to the establishment of experience design standards, deliverables and methodologies within the organization
- Mentor junior staff to create polished deliverables, improve presentation skills, and guide personal growth
- Stay informed of UX best practices, trends, tools, and participate in the local UX community
- Contribute to our culture and atmosphere, quality of work, and growth into the next generation of user experience designers
Preferred Qualifications
- At least 10 years of experience as a UX professional
- Ability to lead engagements to provide a strong voice for UX within blended teams
- Experience presenting work to clients, facilitating workshops and conducting stakeholder interviews
- Experience in leading user research and testing including planning, creation and moderation
- Ability to create wireframes, sitemaps, navigation flows, user journeys, process flows, interaction design, and specs
- Understanding of responsive design, accessibility issues, and Agile methodology
- Ability to manage several projects simultaneously
- In-depth knowledge of design and presentation software, specifically: Figma, Miro, Adobe Creative Suite, and Microsoft Office products
- Ability to communicate with all levels of management and staff to achieve desired outcomes and build strong alliances and relationships
- Excellent listener with a passion for user experience
- Consulting/Agency experience is a plus
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Lead Service Designer
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