Senior Service Designer Specialist
Cloudberry Solutions
As a Senior Service Design Specialist, you will be a transformative force in our organization, leveraging a deep understanding of design thinking, service design, and user research to shape impactful solutions. Drawing inspiration from professionals with a background in creating value across diverse sectors, including government, charities, health, and the private sector, you will contribute to the evolution of public services in the Middle East.
Qualifications:
- Education: Bachelor’s or Master’s degree in Service Design, Interaction Design, Human-Computer Interaction, or a related field.
- Experience: 4-8 years of professional experience in service design, with a proven track record of creating value across diverse sectors.
- Language Skills: Fluent in both English and Arabic (written and spoken) to effectively communicate with a diverse range of stakeholders.
- Portfolio: Showcase a rich portfolio demonstrating a keen interest in shifting power dynamics towards people impacted by services, contributing to a more just and inclusive world.
Responsibilities:
- Service Design Leadership:
Lead the conceptualization and implementation of service design strategies that drive positive impacts on people’s lives.
Draw inspiration from industry thought leaders to elevate service design practices within the organization.
- User-Centric Approach:
Apply design thinking principles to create user-centered solutions, ensuring the end-users’ needs are at the forefront of service design initiatives.
- Cross-Sector Experience:
Leverage your background in creating value across multiple sectors, aligning service design methodologies with the unique challenges of government, charities, health, and the private sector.
- Inclusive Design Advocacy:
Champion the creation of inclusive and accessible services, taking inspiration from the commitment to shifting power dynamics and creating a more just and inclusive world.
- Community Building:
Actively engage in community-building initiatives within the service design industry, making the field more accessible and inclusive.
- Collaborative Platforms:
Utilize collaborative platforms such as Miro, Figma, and others to enhance communication and visualization of design concepts within the team.
- Industry Involvement:
Participate in industry events, mentorship programs, and advisory boards to contribute to the growth and development of the service design community.
- Diversity and Inclusion:
Actively contribute to diversity and inclusion initiatives, including mentoring and serving as an advisory board member.
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