Agency / Consultancy

Service Designer

Archived
Full Time

Temenos

THE ROLE
Temenos is seeking a highly motivated, innovative, and self-organized service designer to join their SaaS organization. This individual will own the end-to-end service design activities for Temenos Banking Cloud and will play a key role in contributing towards Temenos’ digital transformation journey to becoming a true SaaS player in the Fintech space. As a service designer, you will work with clients and internal stakeholders to design user centric and frictionless user journeys that enable self-service and effective consumption of Temenos Banking Cloud services.

OPPORTUNITIES

  • You will perform User Research to understand market and user needs
  • You will design the User Journey Map so we can identify pain points and issues that need to be addressed in each stage of the service lifecycle
  • You will plan and execute co-creation workshops with stakeholders to propose the most viable solution for a given problem
  • You will use design tools to prototype concepts to validate them and iterate on it
  • You will design the Service Blueprint

Skills

  • You should know what Design Thinking is
  • You should be Design-Driven and User Centric
  • You should know how to plan and execute User Research and extract Insights from it
  • You should know how to design a User Journey Map
  • You should understand the service lifecycle in a SaaS context
  • You should know how to identify customer pain points
  • You should know how to plan and execute co-creation workshops with stakeholders
  • You should use industry standard design tools to prototype concepts and validate ideas
  • You should know how to design a Service Blueprint and prepare it to be presented to stakeholders
  • You should have a good understanding of Agile concept and at least one methodology (Scrum, Kanban etc)
  • You should be an expert in one of the digital design tools used in the market such as Figma (preferred), InVision, Sketch etc.
  • You should know methods for mapping the problem, extracting insights and help stakeholders co-create a solution for a problem, such as Affinity Mapping,
  • Personas, Persona Ecosystem, What if etc.
  • You should have knowledge and experience of using a digital collaboration tool such as Miro, Mural etc.
  • You should have financial industry and B2B experience as a plus

VALUES

  • Care about driving Cost efficiencies within the business
  • Commit to becoming a true SaaS player in the Fintech space.
  • Collaborate with clients and internal stakeholders to design user centric and frictionless user journeys
  • Challenge the Business on cost initiatives, existing processes and innovate within the Services function
Location
Bucharest, Bucharest
Type
Full Time
Industry
Agency / Consultancy
Apply for Job
Sorry! This job has expired.

More jobs at Temenos

Service Designer

Temenos

job location
Bucharest, Bucharest, Romania
industry
Agency / Consultancy

Service Designer

Temenos

job location
, England, England
industry
Technology

More jobs in Romania

Service Designer

Raiffeisen Bank Romania

job location
Bucharest, Romania
industry
Finance

Service Designer

Cegeka

job location
Romania
industry
Agency / Consultancy

Service Designer

Cegeka

job location
Văleni, BV
industry
Agency / Consultancy

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down