Agency / Consultancy

Service Designer

Archived
Full Time

Temenos

THE ROLE
Temenos is seeking a highly motivated, innovative, and self-organized service designer to join their SaaS organization. This individual will own the end-to-end service design activities for Temenos Banking Cloud and will play a key role in contributing towards Temenos’ digital transformation journey to becoming a true SaaS player in the Fintech space. As a service designer, you will work with clients and internal stakeholders to design user centric and frictionless user journeys that enable self-service and effective consumption of Temenos Banking Cloud services.

OPPORTUNITIES

  • You will perform User Research to understand market and user needs
  • You will design the User Journey Map so we can identify pain points and issues that need to be addressed in each stage of the service lifecycle
  • You will plan and execute co-creation workshops with stakeholders to propose the most viable solution for a given problem
  • You will use design tools to prototype concepts to validate them and iterate on it
  • You will design the Service Blueprint

Skills

  • You should know what Design Thinking is
  • You should be Design-Driven and User Centric
  • You should know how to plan and execute User Research and extract Insights from it
  • You should know how to design a User Journey Map
  • You should understand the service lifecycle in a SaaS context
  • You should know how to identify customer pain points
  • You should know how to plan and execute co-creation workshops with stakeholders
  • You should use industry standard design tools to prototype concepts and validate ideas
  • You should know how to design a Service Blueprint and prepare it to be presented to stakeholders
  • You should have a good understanding of Agile concept and at least one methodology (Scrum, Kanban etc)
  • You should be an expert in one of the digital design tools used in the market such as Figma (preferred), InVision, Sketch etc.
  • You should know methods for mapping the problem, extracting insights and help stakeholders co-create a solution for a problem, such as Affinity Mapping,
  • Personas, Persona Ecosystem, What if etc.
  • You should have knowledge and experience of using a digital collaboration tool such as Miro, Mural etc.
  • You should have financial industry and B2B experience as a plus

VALUES

  • Care about driving Cost efficiencies within the business
  • Commit to becoming a true SaaS player in the Fintech space.
  • Collaborate with clients and internal stakeholders to design user centric and frictionless user journeys
  • Challenge the Business on cost initiatives, existing processes and innovate within the Services function
Location
Bucharest, Bucharest
Type
Full Time
Industry
Agency / Consultancy
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