Service Designer

Job Overview

The agency’s Innovation team is delightful mixed bag of profiles and expertises, bringing together brand-, content- and a user-centric approach. What ties them all together is a crazy obsession to put the user first and explore how digital is transforming brand-user relationship.

The Service Designer is referential member of the Fullsix team, being able to help others grow by inspiring and challenging other team members, but also the rest of the agency and clients – mostly by evangelizing the Human Centric philosophy and bringing trends, innovations and new ways of seeing and solving problems.

The Service Designer is responsible for leading cross-functional projects to uncover consumers/users drivers, pain points, and needs, normally put into consumer journeys. They are comfortable facilitating working sessions to explore new solutions and have Service Design methodology as a useful and common resource.

The Service Designer must be able to see challenges in three perspectives: the human desire behind each consumer, the business viability and the technology feasibility, and using the right tools, methodologies and mindset to define strategy, and set features and actions that can transform business.

Responsibilities and Duties

• Be a beacon of a human centric strategy 🙂
• Have a bold system design and planet centric mindset, always in the search for solutions to improve whole service experience.
• Lead user-centered research and co-design activities to build end-to-end services in our customer journey.
• Has and recognizes a set of service design tools that illustrate all the components and touchpoints of the service, process and user flow.
• Plan, execute, analyse, synthetise and deliver creative solutions, opportunities and business models.
• Solid on stage, empathy and technical skills in conduct qualitative and quantitative research.
• Organize and run workshops, that go through the different phases of design thinking methodology to rapidly understand the challenge or design, test and iterate prototypes.
• Work within a multidisciplinary team in a collaborative way ensuring plug in, plan, measure and project continuity with UX/UI developers, project managers, performance, content and other creative areas.
• Understand the whole consumer journey, valuing the experience in a holistic way and plugging in with disciplines such as: creativity, advertising, content, social media, SEO, shopping experience, ecommerce or loyalty.
• Strong in spoken, written and visual presentations and communicate effectively different outputs of Innovation process phases with stakeholder groups (team members, partners, and clients).
• Take an active interest in the design discipline and share your findings with the team members and community.
• Contribute to creating and developing new business areas.

Qualifications

• Over 2 years of professional experience in Service Design or equivalent position.
• Experience in several creative disciplines, ideally a combination of Service Design, Strategy and UX.
• Empathy, ability to connect with people and ensure that their needs come first.
• Willingness to get out and learn from users, customers and stakeholders.
• Driven by data analysis & insights, but never forgetting the power of a good narrative.
• Responsible, independent, able to lead a range of activities from workshops to customer interview, cool-hunting and User testing.
• Ability to think strategically to address issues of system complexity and manage time and effort, with good organizational skills.
• Ability to work with other Fullsix departments/people, with empathetic, collaborative and “get things done” mentality.
• Good communicator, comfortable “on stage”.
• Self-motivated, proactive, taking initiative, and with exceptional problem-solving skills.
• Fluent written and spoken English.