Senior Service Designer

What You Bring

Essential:

● 5 to 8 years in Service Design, CX Strategy, UX Research, or Business Consulting

● Strong skills in qualitative research, synthesis, and systems mapping

● Proven ability to document complex workflows and create service blueprints

● Proficiency in visual communication and structured documentation

● Comfortable navigating ambiguity and working independently within a guided scope

● Strong collaboration skills across design, business, and technology teams

● A portfolio or case studies that show how your strategic thinking delivered tangible business value.

As a Sr. Service Designer, you will:

Discover Scenarios Across Business Units

● Conduct stakeholder interviews, contextual inquiries, and observational research to uncover how work gets done.

● Document existing workflows, user interactions, and system dependencies in detail.

● Identify key scenarios where effort, time, or cost inefficiencies exist.

● Capture both explicit processes and informal workarounds that reveal friction. Generate Insights Through Analysis

● Analyze interview data, workflow documentation, and operational metrics to identify patterns.

● Create service blueprints, journey maps, and process models.

● Work closely with Business Analysts to validate findings with operational data.

● Partner with UX Designers to translate service-level insights into experience opportunities.

● Support workshops and synthesis sessions with prepared materials and facilitation.