Service Designer

In this role, you will collaborate with colleagues across different areas of the business and branches.  It is an opportunity that will enable you to widen your horizon by learning from other cultures.

The role is pivotal to the success of our team in helping the organisation to deliver outstanding customer experience. There are no limits to the opportunities afforded to learn best practices in this field, work with new and exciting technologies, and collaborate with highly talented people.

On top of these, working with Cambridge will also give you stability. We show our care for our people by allowing them to grow not just professionally but also personally. We promote work-life balance through flexible work schedules, hybrid work arrangements, and generous paid leaves. In addition, you will be entitled to our health care benefits with coverage for dependents, group life insurance, and robust wellbeing programs right on the first day of joining us.

What will you do in this role?

Working under the supervision of the Service Design Team lead in the Manila, you will:

• Design engaging, original, functional and consistent solutions that align to the design strategy and enhance our products
• Create a series of UI assets and UX artefacts ranging from rough sketches to pixel-perfect clickable prototypes. Test. Iterate.
• Contribute to information architecture refinement, be involved in interaction design, measure and optimise solutions to improve usability, take over prototyping and testing and create the best user experience for our customers
• Liaise with stakeholders and comfortably act as the voice of the user, while balancing between user needs and business requirements
• Design experiences and assets for various channels including websites, apps, social media, email and more
• Assist the team by refining and evolving processes and products for a variety of outputs and contribute to the team’s development by bringing new ideas and solutions to the table

What makes you the ideal candidate for this position?

Do you enjoy using design thinking to solve problems? Are you motivated by the opportunity to support the learning of others through creative design solutions?

We are seeking a mid-weight level designer to join the Global Service Design Team. This is an exciting opportunity to help shape the future design of the English Language Teaching (ELT) group.

We are looking for people who enjoy solving problems with design to deliver original and well thought out solutions. You will be involved in a wide range of projects, across multiple channels working with teams in Cambridge and across the globe.

We encourage curiosity, exploration and self-development and truly believe inspired people create their best work. This is a great time to join our growing team of creatives and make a mark on projects from start to finish.

In addition, experience, knowledge or expertise in the following would give you an advantage:

• Experience designing for in-house or agency including creating cross-platform, responsive user interfaces
• End-to-end-UX design experience with strong UI skills
• Highly creative with the ability to own projects from the initial concept stage to delivery
• Good working knowledge of key design tools, such as Figma, Sketch, inVision or similar
• Some analytical skills and ability to process data
• A good awareness of basic front-end development (HTML/CSS/Javascript) is definitely a plus
• You deeply appreciate and practice UX research
• Happy to ask for help and give help to others in the team
• You are excellent at organising your time and presenting your work
• Highly collaborative team player with a positive, can-do attitude
• Amazing portfolio of work demonstrating your process