Agency / Consultancy
Service Designer
Full Time
ZAT | Data & AI LATAM
Profile
- Bachelor’s degree or technical graduate in Systems Engineering, Computer Science, Marketing, Design, Visual Communication, or related fields.
- Minimum of 3 years of experience working as a Service Designer.
- Practical experience in mapping experiences and creating service prototypes to illustrate and validate solutions (Customer Journeys, Service Blueprints, Storyboards, Role Play, among others).
- Advanced knowledge of Service Design methodologies, including Service Blueprints, Customer Journey Mapping, and Service Ecosystems.
- Skilled in data visualization tools and capable of synthesizing actionable insights from qualitative and quantitative research.
Responsibilities
- Design end-to-end (omnichannel) journeys.
- Connect channels, processes, and people.
- Identify service breakdowns.
- Optimize backstage and operations.
- Establish service standards.
- Align experience with business goals.
Location
Surquillo, Peru
Type
Full Time
Industry
Agency / Consultancy
Job Details
Date Posted
24/02/2026
Status
Active
Location
Surquillo, Peru
Industry
Agency / Consultancy
Type
Full Time
Position
Mid level
Job Expiry
April 25, 2026
Salary
unspecified
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