Service Designer

Are you looking for a great team with a high technical level, where proactivity and the desire to do different things are valued? THIS IS YOUR PLACE!

We are leaders in digital solutions with 25 offices on 5 continents and a team of more than 4,500 people. We support large companies and public administrations in their end-to-end digital transformation process, developing and executing the most innovative and scalable projects from strategy to operation.

All this growth is based on talent and passion for innovation and continuous improvement, always in our own way: simplifying the complex 🤘

• Minimum 3 years of experience conducting ethnographic research for project development or product or service design.
• Demonstrable experience in user experience design, with a focus on Journeys and Service Blueprints.
• Strong understanding of user-centered design principles and the ability to apply them effectively.
• Excellent communication skills and ability to collaborate with interdisciplinary teams.
• Experience using design tools such as Miro, Figma, Sketch, Adobe XD, etc.
• Ability to work independently and manage multiple projects simultaneously.
• Previous experience creating digital experiences is a plus.
• Experience in digital product development and love of technology is desirable.
• Essential experience applying Human-centered Design methodologies in the design or redesign of products, services and experiences ad hoc to specific targets, market trends and business needs.
• Experience in end-to-end experience Service Design projects, with special emphasis on the discovery and design stages.
• Experience in projects with management and use of data in the business model. Have the ability and experience to understand the business.
• Knowledge of service design, UX research, design research and/or product design.
• Design and facilitation of workshops.
• Storyteller.

Tools & Knowledge:

• Essentials:  Miro, Excel, PowerPoint, Design Thinking, Design Research, Journey Map, Service Blueprint, User Persona/Archetypes, Ethnography techniques, Research and Development Planning. Skills for working with uncertainty, teamwork, commitment and feedback orientation.
• Desirable:  UX Designer, UX Research, Design Researcher, Adobe Creative Suite (Illustrator, Photoshop), Sketch, Figma, XD, Marvel, Maze, InVision, Overflow and/or Office Automation. Ethnographic design, Anthropology for design.

Main Functions:

• Develop design resources and tools such as archetypes, customer journey maps, blueprints, service patterns, etc. mapping the holistic experience, identifying key contact points and opportunities for improvement (The most important thing). 
• Collaborate with multidisciplinary teams to understand user needs and objectives.
• Develop and maintain process design and documentation standards to ensure consistency and quality.
• Contribute to the user-centered design strategy, ensuring that proposed solutions align with business goals.
• Continually evaluate the effectiveness of proposed solutions and make adjustments as necessary.
• Plan the strategy and execute user research processes on different needs using qualitative and ethnographic methodologies such as in-depth interviews, observation, etc.
• Desk Research, benchmarking and in-depth exploration of the market or industry via the Internet and other sources (trend mapping, use cases, key players and stakeholder interviews).
• Analyze data (pattern analysis), map case studies of different research scenarios and organize the information investigated.
• Clearly define the target audience profile, exploration insights, design principles and areas of opportunity, defining next steps.
• Identify opportunities and transform findings into actionable improvements, recommendations and value propositions.
• Plan the strategy and execute the hypothesis validation and user-problem-solution fit processes through proof of concepts and experiments.
• Design and facilitate co-creation and innovation workshops with different stakeholders.
• Apply tools to model future scenarios and generate disruptive ideas with future thinking techniques and prospective design.