Senior Service Designer

Are you looking for a great team with a high technical level, where proactivity and the desire to do different things are valued? THIS IS YOUR PLACE!

We are leaders in digital solutions with 25 offices on 5 continents and a team of more than 4,500 people. We support large companies and public administrations in their end-to-end digital transformation process, developing and executing the most innovative and scalable projects from strategy to operation.

All this growth is based on talent and passion for innovation and continuous improvement, always our way: simplifying the complex 🤘

We are currently looking for a Senior Service Designer for a fixed period of 3 months (on payroll)

Challenge :

• Lead primary research initiatives (Design Research) and secondary research (benchmark, trends, others), attending to assigned projects under the supervision of a Designer from the Strategic Design team, promoting a people-centered approach.
• You are expected to have strong experience designing and developing detailed and effective Journeys and Service Blueprints.
• Responsible for working closely with diverse teams to understand user needs and translate them into innovative and practical solutions.

• Professional in the fields of Psychology, Communications, Administration, Marketing, Anthropology, Sociology and related fields
• Minimum 5 years of experience doing ethnographic research for the development of projects or design of products or services.
• Demonstrable experience in user experience design, with a focus on Journeys and Service Blueprints.
• Experience using design tools such as Figma, Sketch, Adobe XD, etc.
• Ability to manage multiple projects simultaneously.
• Previous experience creating digital experiences is a plus.
• Essential experience applying Human-centered Design methodologies in the design or redesign of products, services and experiences ad hoc to specific targets, market trends and business needs.
• Experience in end-to-end experience Service Design projects, with special emphasis on the discovery and design stages.
• Experience in projects with management and use of Data in the business model. Have the ability and experience to understand the business.
• Knowledge of service design, UX research, design research and/or product design.
• Experience in storytelling
• Essential knowledge: Miro, Excel, PowerPoint, Design Thinking, Design Research, Journey Map, Service Blueprint, User Persona / Archetypes, Ethnography techniques, Research and development planning. Skills for working with uncertainty, teamwork, commitment and feedback orientation.
• Desirable knowledge: UX Designer, UX Research, Design Researcher, Adobe Creative Suite (Illustrator, Photoshop), Marvel, Maze, InVision, Overflow and/or Office Automation. Ethnographic design, Anthropology for design.

Principal functions:

• Develop design resources and tools such as archetypes, customer journey maps, blueprints, service patterns, etc. mapping the holistic experience, identifying key touchpoints and opportunities for improvement
• Collaborate with multidisciplinary teams to understand user needs and objectives.
• Develop and maintain process design and documentation standards to ensure consistency and quality.
• Contribute to the user-centered design strategy, ensuring that proposed solutions align with business goals.
• Continually evaluate the effectiveness of proposed solutions and make adjustments as necessary.
• Plan the strategy and execute user research processes on different needs using qualitative and ethnographic methodologies such as in-depth interviews, observation, etc.
• Desk Research, benchmarking and exhaustive explorations of the market or industry through the internet and other sources (trend mapping, use cases, main players and stakeholder interviews).
• Analyze data (pattern analysis), map case studies of different research scenarios and organize the information investigated.
• Clearly establish the profile of the target audience, insights from exploration, design principles and areas of opportunity, defining next steps.
• Identify opportunities and transform findings into actionable improvements, recommendations and value propositions.
• Plan the strategy and execute the hypothesis validation and user-problem-solution fit processes through proof of concepts and experiments.
• Design and facilitate co-creation and innovation workshops with different stakeholders.
• Apply tools to model future scenarios and generate disruptive ideas with future thinking and prospective design techniques.