Agency / Consultancy
Service Designer
Archived
Full Time
SURA Asset Management
Design the service strategy adapted to the client’s needs, based on research processes, knowledge of the client and generation of efficiencies.
What will you take care of?
- Support multifunctional teams in the design and development of solutions and services that meet customer needs, to achieve a positive impact on efficiency, satisfaction and brand recommendation.
- Conduct user research that helps us understand our clients’ needs, expectations and motivations (Interviews, surveys, focus group)
- Analyze and synthesize conclusions and insights to generate proposals.
- Update the information of our segments (user-person and empathy map).
- Transform research findings into the design of a multi-channel experience where all customer contact points with the brand are considered (web, app, chatbot, back office service flow, call and agency service protocols, etc. ).
What do we need from you?
- Minimum of 2 years experience designing transversal and multichannel experiences under the role of Service Designer.
- Experience raising processes and / or service blueprint (essential).
- Experience conducting user investigation processes.
- Experience with agile methodologies and collaborative environments.
- Experience conducting user investigation processes.
- Have technical or higher studies of at least 3 years duration, completed or in progress.
- Careers related to: Psychology, Product Designer, Graphic Designer, Interaction Designer and / or related.
- Knowledge of user-centered design methodologies, such as: Service Design, Design Thinking, Research Design, etc.
- Knowledge in the operation and roles of agile methodologies.
- Knowledge in the concept of DesignOps.
- Desirable knowledge of English at an intermediate level.
- Desirable knowledge in Lean UX and Atomic Research.
Location
Lima, Provincia de Lima
Type
Full Time
Industry
Agency / Consultancy
More jobs at SURA Asset Management
We haven't found any other jobs at SURA Asset Management.
Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in Peru
Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from Peru
Service Designer
Atlantic City Casino & Sports
Miraflores, Peru
Entertainment
12 hours ago
Service Designer
Banco de Crédito BCP
Lima, Peru
Finance
3 weeks ago
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.