Service Designer

About the job

Join our intrapreneurship team at Alicorp (a corporate startup). We are developing native digital software and solutions to catalyze the digital transformation of our food industry customers (wineries, bakeries and restaurants) to help them boost their operations. Be part of a team that is helping thousands of micro and small entrepreneurs to grow their businesses.

Job Description:

It seeks to improve the experience of users and collaborators by designing, aligning and streamlining Alicorp’s operations to better support customer or user travel. It will work hand in hand with the stakeholders of the tribe to implement and ensure a better service and experience as a consistent ecosystem for our users and with a high impact on business.

Your responsibilities

• You will promote end-to-end service design in M ​​++ and work with stakeholders to design and scale them.
• You will design with a focus on both the target user experience and the service’s scalability and deployment capacity.
• You will develop and present progress reports, requirements, documentation and presentations of your ideas.
• You will act as an advisor to the great tribe in the development of end-to-end services.
• You will support tribe members to iterate, test, and scale new service designs.
• You will be the key person in collecting information that shows the impact through the solutions we bring to the market.

Experience:

• More than 1 year of professional experience in the same position.
• More than 2 years in a design consultancy or equivalent position.
• Proven designs and experience of launched services that have been implemented in the real world.
• Vast experience in human-centered design and design thinking.
• Deep knowledge and experience within a relevant service design discipline.
• Ability to work within a self-directed culture and navigate ambiguity.
• Experience in the design and / or implementation of solutions in environments with limited resources and / or low digital knowledge.