Service Designer

At QDS we continue to grow, and we are currently looking for a Service Designer.

📌 Only residents of Peru, due to equipment delivery.

Requirements:

• Specialization in Service Design
• 6+ years of experience in the role
• Experience in similar positions (CX, Design Research, Market Research, Processes), ideally in healthcare or insurance
• Advanced English

Knowledge and tools:

• 🔹 User research (interviews, synthesis, insights, opportunity identification)
• 🔹 Quantitative research (experience metrics, A/B testing)
• 🔹 Experience design and mapping (Customer Journey, Service Blueprint, Stakeholder Map)
• 🔹 Service prototyping
• 🔹 Methodologies: Human-Centered Design, Design Thinking, Agile/Scrum
• 🔹 Proficiency in Figma, Miro, G Suite, and user testing tools (e.g., Maze)
• 🔹 Desirable: Airtable, Notion, Jira, Azure Boards

Work modality: Monday to Friday, 9:00am to 6:00pm – Hybrid (2 days per week at the office in San Isidro)

We offer QDS benefits: ✨ Entry into QDS payroll with all legal benefits
✨ On-time payments + annual profit sharing
✨ Access to EPS health insurance
✨ Home office resource kit
✨ Learning platforms + Udemy certificates
✨ Benefits booklet (restaurants, transportation, shopping, travel)
✨ Excellent work environment, collaborative and constantly growing