Retail

Service Designer

Archived
Full Time

PROMART

This is why, always betting on inclusion, diversity and equal opportunities, we seek to continue adding the best talent, which is why we are looking for a Service designer .

What will be your challenges?

  • Promote user-centered projects. You will be involved in the research, design and execution of ideas, concepts and solutions together with other areas of the organization.
  • Propose an investigation from scratch, give meaning and shape to the findings to identify new opportunities to improve the user experience (internal and external) and generate efficiencies in the company.
  • Redefine the challenges with a holistic vision, understanding the business requirements, but without losing sight of the user for whom you are designing.
  • Work in transversal teams with all the different areas of the company (and/or external clients) orchestrating and leading work sessions in a collaborative manner, spreading the work methodology.
  • Integrate users into new transversal processes, accompanying the different stakeholders so that the efficiency improvements implemented are sustainable over time.
  • Define and/or redesign technological tools that contribute to the efficiency of transversal processes.
  • Articulate and communicate concepts and solutions through brilliant storytelling, accompanied by visual tools and supporting prototypes.
  • Make decisions with criteria and common sense based on data, especially in times of uncertainty.
  • Document the improvements and/or new processes designed, establishing KPI’s to measure efficiency and productivity.
  • Manage the deployment, training and monitoring together with the owners of the new implementations.

What is the profile we are looking for?

  • Bachelor’s degree in Business Administration, Industrial Engineering or related.
  • Management office at the intermediate level.
  • Management of English at intermediate level.
  • Minimum of 2 years experience in a similar position or field.

What benefits do we offer?

  • Being part of one of the best companies to work for according to the Great Place To Work 2021 ranking.
  • Belong to the Intercorp Club and acquire exclusive benefits for the group’s collaborators (lodging, education, department stores, etc.).
  • Comprehensive Promart wellness program for you and your family.
  • EPS covered up to 80%.
  • Growth Opportunities at Promart and Grupo Intercorp.
  • Profits according to the results of the company.
  • Half day off for birthday.
  • Hybrid work modality.
  • Flexible vacations.
  • Indeterminate contract from the first day of work.
Location
Lima, Peru
Type
Full Time
Industry
Retail
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