Finance

Senior Research Service Designer

Full Time

Prima AFP

Functions:

  • Lead qualitative and mixed-method research to identify user insights by segment and translate them into design opportunities.
  • Design research plans that transform gray areas into concrete opportunities, journey maps, and critical service points.
  • Develop initial concepts and prototypes, evaluating their feasibility, desirability, and usability.
  • Map experiences and service blueprints that align internal teams and highlight key operational frictions.
  • Support MVP validation through experiments, pilot testing, and usability testing, documenting learnings.
  • Act as a strategic partner for the laboratory and business units.
  • Facilitate spaces for co-creation, synthesis, and user-centered decision-making.
  • Actively contribute to the laboratory’s learning culture by sharing tools, formats, and best practices.

Requirements:

  • Between 6 and 8 years of experience in Design Research, Strategic Design, or Service Design, ideally in contexts of innovation, digital products, or social impact.
  • Proven mastery of qualitative methods (interviews, ethnographic studies, travel maps, etc.) and ability to integrate quantitative data.
  • Experience designing or facilitating service blueprints, user flows, and multi-channel value propositions .
  • Desirable: familiarity with behavioral design principles, nudges, or behavioral models.
  • Essential requirement: Advanced English , to collaborate with local and international teams
Location
San Isidro, Peru
Type
Full Time
Industry
Finance
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Job Details

Date Posted
05/08/2025
Status
Active
Location
San Isidro, Peru
Industry
Finance
Type
Full Time
Position
Senior
Job Expiry
October 04, 2025
Salary
unspecified
Apply for this job

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