Health
Service Designer
Archived
Full Time
Clínica Internacional
We are part of the BRECA group, we are a leading network of clinics and medical centers committed to excellence in health care.
We are looking for a highly competent Service Designer who is passionate about generating impact from his role.
🏥 Ideal profile
- Graduate or graduate in Industrial Engineering, Administration or related fields.
- Certificate in CEX Experience designs and information analysis. (Desirable)
- Diploma in Project Management. (Desirable)
- Agile, Scrum, Lean (Desirable)
- 2 years experience as UX, Designer, CEX designer, Service Designer
- Experience in the health/insurance sector (Essential)
🏥Main responsibilities
- Design and optimize the information management model at an operational and strategic level, providing support to stakeholders to improve the patient experience.
- Increase patient satisfaction level and improve clinic recommendation
- Generate actionable information from analysis and monitoring of perception, operational and business indicators.
- Generate alerts about the flow of information and deviations from the KPIs and monitor them based on analysis of the process situation and VOC (voice of the customer).
- Ensure consistency and congruence of the patient experience strategy
- Identify journeys, moments and micro-moments at the different touch points and work collaboratively to optimize the experience provided.
- Improve the company’s competitiveness and focus investment efforts
Location
Lima, Peru
Type
Full Time
Industry
Health
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