Service Designer

We are a leading player in digital health services, and our e-health platform is a link between advanced technology and better health. We develop solutions that make healthcare services more accessible, efficient and user-friendly. To strengthen our team, we are now looking for a skilled and experienced service designer.

As a service designer with us, you will play a central role in developing and improving our solutions. You will work with an interdisciplinary team to ensure that our solutions not only meet, but exceed the expectations of both users, patients and healthcare personnel. You will be responsible for creating user-centric services that are intuitive, efficient and that really make a difference in people’s lives.

What do you want to do? 

• Develop and implement user-centered design strategies for our digital healthcare services.
• Conduct user studies, facilitate workshops and gather insights to understand the needs and challenges of our users. 
• Create detailed service journeys and (interactive) prototypes that demonstrate how our solutions will work in practice. 
• Collaborate closely with developers, project manager, UX/UI designer, business developers, customers, partners, healthcare personnel and other stakeholders to ensure that the design is realized in the best possible way. 
• Contribute to continuous improvement of our solutions through testing, feedback and iterative development.
• Lead or participate in design-driven innovation processes.
• Be involved in and have responsibility for internal and external projects from start to finish. 

Who are we looking for? You have:

• Minimum 3 years of relevant work experience as a service designer and a portfolio to show.
• Education in service design, UX design, interaction design, behavioral psychology, innovation, health technology or similar. Relevant experience can compensate for a lack of education. 
• Knowledge and experience within the health sector and preferably digital health services. 
• Solid expertise in Figma and prototyping: from wireframes to visual design.
• Good visualization skills and being able to convey complex issues to different recipients.
• Experience as a facilitator in meetings and workshops. 
• Good understanding of the design of digital products and services. 
• Good knowledge of Design Thinking.

…And preferably these personal qualities, you:

• Have a desire to build a strong design culture.
• Able to find solutions within the current framework, while working strategically, long-term and goal-oriented.
• Is independent, but also a skilled collaborative partner who enjoys working across different disciplines.
• Masters in having several different roles. 
• Enjoys working in a team.