Service Designer

As a Service Designer at reMarkable, you will be part of the Service Design Team – one of six teams in the design department. You will also be working in cross-functional teams with other disciplines, such as strategists, marketers, developers, UX designers, logistics and support staff.

The position will be on-site in Oslo.

Further tasks and responsibilities

• Strategic service design and iterate on reMarkable’s customer journeys, e.g. in retail, to ensure a smooth and efficient customer experience across relevant touchpoints. This includes:
• Ensuring excellent customer journeys both from a service design perspective and business perspective
• Facilitate workshops with relevant stakeholders to map the customer journey and critical touchpoints
• Conduct relevant research; qualitative and quantitative insights as well as best practice research to support decision-making, and use of performance metrics to improve services
• Develop, test, implement and iterate on the desired customer journey
• Support initiatives across reMarkable’s customer journey to ensure a professional and coherent experience in line with brand guidelines
• As part of the service design department; contribute to developing the service design domain and support recruitment initiatives to increase capacity

Who are you?

To thrive in this role, we believe that you are a professional that enjoys developing fantastic customer journeys with a commercial mindset. As a strategic service designer you strive to take the customer perspective to ensure that the customer is put first. At the same time, you are able to consider how a good customer experience can be reconciled with our overall strategy and business goals.

You have a strategic and holistic viewpoint of your initiatives, you are structured in your work and exhibit high execution capabilities. You have strong analytical skills, and you are able to convert insights into concrete recommendations.

We also believe you are/have some of the following:

• A bachelor degree or higher within relevant fields
• 4-6 years of experience within service design, business development, management/strategy consulting, marketing or other relevant customer experience domains
• Experienced within service design methodology and design thinking
• The ability to lead projects in a structured manner
• A team player, with good communication skills.You enjoy working in cross-functional teams with various stakeholders and common goals.
• Good communication skills in English