Service Designer
Ruter As
For our newly created department, Customer experience and design, we are now looking for two Service Designers.
Here, you will have a leading and advisory role and be central to understanding the users’ needs and translating these into concrete services and improvements. You will make use of user journeys, personas and other design tools to map the user experience. Workshops, interviews and co-creation processes are part of everyday life.
We work closely with users and other stakeholders to ensure that the solutions we develop are user-oriented and effective. We are concerned with interdisciplinary cooperation, and focus on building relationships and inspiring other disciplines involved in the work with customer journeys, so that they gain an even stronger empathy for the customers’ needs and motives.
You will become part of a team of knowledgeable designers who work holistically with the customer experience. We value the ability to think big and see needs from different perspectives. Experience in developing services and products that integrate both physical and digital touch points is a major advantage. It is important to us that we have a good professional environment, where there is plenty of laughter and a high ceiling.
We want you to contribute to our professional development in an experimental environment. It should be a safe place where we learn from each other, discuss and find good solutions together. Coming to work should be fun! The department currently consists of five designers with a background in product design, service design and visual design, and we are going to scale up.
Areas and main tasks
- Mapping customer needs and customer journeys
- Preparation of personas and analysis of target groups
- User testing and piloting
- Visualization and communication
- Facilitate and lead creative processes and co-creation
- Contribute to development processes
Qualifications
- Relevant education in service design, UX design, interaction design, behavioral psychology, etc. Relevant experience can compensate for a lack of formal education
- Minimum 3–5 years’ experience as a service designer, with various parts of the design process and user-centred design methodology
- Good visualization skills and the ability to convey complex issues in an understandable way
- Good written and oral formulation skills
- Experience of working with customer journeys that go through physical and digital touchpoints
It is also great if you have experience in an advisory role related to qualitative insights and experience in establishing routines, processes and toolboxes for continuous improvement of the customer experience.
Personal characteristics
- You are good at building trusting relationships internally and externally
- You enjoy collaborating well with other disciplines and like to share knowledge
- You are able to work independently and take the initiative for new solutions
- You are good at presenting findings and justifying and discussing design choices
- You are not afraid to make mistakes or ask for help
- You think it’s fun to learn and are ambitious on behalf of yourself and the organisation
More jobs at Ruter As
Senior Service Designer
Ruter As
More jobs in Norway
Senior Service Designer
Ruter As
Senior Service Designer
Telenor
Senior Service Designer
Statnett SF
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
