Renewables & Environment

Service Designer

Full Time


We offer a versatile position with many opportunities for personal and professional development. Altibox Service & Support has a good and stable working environment, with a high pace of change and a focus on improvement.

Work assignments

  • Participate in the management and further development of the support systems for which the group is responsible
  • Collaborate with stakeholders/stakeholders in Altibox and the partnership to understand and communicate needs in the support systems
  • Carry out user needs analyzes and create requirements specifications
  • Design and prototype test intuitive interfaces and workflows that meet user needs
  • Collaborate with developers and other stakeholders to ensure that the design solutions are implementable
  • Perform user testing and evaluation of design solutions to continuously improve and optimize the support systems
  • Develop user guides and documentation for system users
  • Project participation as needed


  • 3-5 years of relevant college or university education. Long experience can compensate for a lack of formal education.
  • Previous experience in designing user-friendly digital services and interfaces
  • Good understanding of user-centred design methodology and processes
  • Knowledge of information architecture, user testing and prototyping
  • Experience with support systems or similar complex systems is an advantage
  • Interest and previous experience from IT support/customer service is an advantage

Personal characteristics

  • Initiative, independent and responsible
  • Innovative and creative
  • Focus on continuous improvement 
  • Strong communication skills, Norwegian and English, written and oral
  • Ability to collaborate with multidisciplinary teams and stakeholders
  • Ability to understand needs from the user’s perspective 
  • Analytical – ability to analyze user needs and requirements, and transform them into intuitive design solutions
Stavanger, Norway
Full Time
Renewables & Environment
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