Service Designer

Oranga Tamariki are currently searching for a Service Designer who can:

• Ensure the voices of tamariki and rangatahi are embedded in all Oranga Tamariki decision-making.
• Successfully represent the voices of whānau, tamariki, communities and iwi in ways that are culturally appropriate.
• Lead collaborative design while keeping te ao Māori and tikanga at the centre of everything we do.

If you think you’re ready to take the next step in your design career, this could be an opportunity for you.

Mō mātou | About us

We believe in putting the experiences of tamariki, rangatahi and whānau at the heart of everything we do.

To do this:

• We create spaces for voices and experiences to be heard and acted on.
• We support the Ministry to work in ways that are community/locally-led, and centrally-enabled.
• We ensure that we represent the voices of whānau, tamariki, communities and iwi in ways that are culturally appropriate, so that mana tamaiti, kotahitanga and rangatiratanga are realised.
• We ensure the voices of children and young people, whānau, hapū, iwi and communities of interest are embedded in all Oranga Tamariki decision-making.
• We advocate for the wellbeing and aspirations of tamariki, rangatahi and their whānau, hapū and iwi.
• We support the ministry to be accountable to whānau, tamariki, communities and partners’ voices across all mahi and groups

Based within the Tamariki Advocate Group, we are responsible for child and human-centred design across Oranga Tamariki. We use a wide range of collaborative design methods to create desirable, feasible and viable outcomes that enhance and improve experiences for tamariki and their whānau.

Mō te tūnga | About the role

Working alongside the Service Design team and our stakeholders you will champion design thinking within our group and across Oranga Tamariki – picking up on trends, future thinking and drawing on research and developments in tamariki and whānau based design.

You will be joining an established and highly functioning Service Design team that is based out of Wellington and Auckland and you will get the opportunity to both lead and support design initiatives within the community and the Ministry.

On occasion you will be required to travel around the country to work with the community, our partners and stakeholders.

Mōu | About you

To be successful in this role you will have:

• significant experience in design thinking and tangata centered design and will have designed services that have been implemented in the real world
• experience working with tamariki, rangatahi and their whānau, hapū and iwi
• cultural sensitivity, awareness and have the ability to apply te ao Māori and Pasifika concepts, understand different audiences, gender and disability to ensure inclusive design.
• excellent collaboration skills, with the ability to facilitate change at all levels of Oranga Tamariki
• ability to build and maintain stakeholder and client confidence
• demonstrated experience in growing and coaching others and developing their skills and confidence in design thinking; you will be keen to contribute to the team’s success by mentoring and coaching other team members
• an in-depth understanding of design thinking methodologies and tools
• high work standards and attention to detail
• a knowledge of Te Reo and tikanga Māori would be an advantage.