Service Designer

As we embark on our next period of growth, we’re looking for a Service Designer to join us in either Wellington or Auckland.  You’ll support the design of our services, enabling the delivery of outstanding outcomes for our clients and team.  This is a new role for us, working alongside our Chief Experience Officer and the amazing subject matter experts at Humankind.

You’ll be joining a team of talented HR/EX specialists on a mission to change the way we work.  Your senior level of service design expertise will see you:

• leading the design of our services, supporting our team to deliver on the visions for their service lines, and ensuring we are innovative, employee-centric, and reflective of Humankind’s values
• strengthening Humankind’s internal capabilities on design in order to deliver outstanding work that makes meaningful impact
• leading the delivery of large client projects yourself (such as an Employee Experience Discovery or an Employee Experience design challenge)
• facilitating workshops with clients and our team
• delivering beautifully crafted programmes of work that enhance employee experience
• collaborating with the wider team to continue to innovate, inspire and delight both internally and externally
• supporting with business development

About you
You’ll have a passion for always putting humans at the centre of your work and leading with empathy. Naturally your previous roles in Service Design have drawn on your design thinking methodologies and tools.

Perhaps you have a background in CX or similar and are looking to apply your depth of experience in a people focussed role to help support us achieve our mission of bringing Humanity to work.

We are excited for you to join us with a high level of competency in:

• service design
• design thinking and human centred design
• implementation and delivery of the outputs of service design
• leadership and delivery of complex client projects
• communication and client management skills
• workshop delivery and facilitation
• cultural competence
• peer coaching, training, upskilling
• experience in professional services an advantage