Service Designer

About the Role

Led by creativity, driven by culture and enabled by technology – these are the guiding principles for the Transformational Engagements (TE) team, Datacom’s hub for strategy, design and innovation.

TE partners with customers to explore their most challenging problems and deliver creative, ethical, and pragmatic solutions.

As part of TE, you will contribute to the planning and delivery of service design projects that create sustainable solutions and optimal experiences for our clients, service providers and internal teams.

In this role, you will use service design theory and techniques to help our customers explore and understand the end-to-end journey of a service. You will also play a role in the development of Datacom’s service design offering, helping to educate internal teams and clients on best practice and on the value of service design as a discipline.

What You’ll Bring

• Relevant experience in a Service Design role, preferably within (but not limited to) an IT, digital or business environment.
• An excellent understanding of the fundamentals of service design and how businesses apply it to create value
• Knowledge of key service design principles and processes e.g. journey and process mapping, design thinking and user-centred design, and the software tools and techniques required to implement them
• Ability to map business processes and customer experiences to identify how different aspects of a service fit together
• Ability to sets and adhere to budgets, schedules, work plans, and performance requirements
• Strong communication skills with the confidence and ability to present and defend your decisions in a simplified way

Responsibilities

• Play a pivotal rle in service design strategy, creation, and ideation with customers
• Understand, analyse and map complex journeys and processes
• Conduct and analyse necessary research, using a range of techniques, to unearth insights (quantitative and qualitative) and customer needs and pain points
• Shape products and programs from inception to execution, including producing service design proposals, with the help of our account teams
• Own service design deliverables within a project such as service concepts, blueprints, and other service design artefacts
• Collaborate honestly and open-mindedly with clients and team members, educating and informing them of the value of service design

• Identify and implement opportunities for continuous improvement of both yourself and the wider business to build a culture of service excellence and demonstrate new ways of working