Senior Service Designer

• Are you looking to apply your specialist behavioural science knowledge?

• Do you have strong communication, collaboration and influencing skills?

• • Wellington based opportunity

About us | Ko wai mātou

At Waka Kotahi, the NZ Transport Agency, it all starts with our people. The organisation’s performance and success depends on the people who choose to make this a great place to work and make a difference for New Zealand. The Transport Agency has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years’ time

This role is part of our Enterprise Change team, who are part of our Corporate Support Group, which supplies key specialist functions core to enabling the Transport Agency to run efficiently and to achieve organisational excellence internally and for the land transport system. These include finance, procurement, risk, programme management, research and analytics. Enterprise Change supports the organisation to deliver change projects, with capabilities ranging from business analysis, service design, innovation and change management.

The opportunity | Te Whiwhinga mahi

As a Senior Service Designer, you will collaborate across the business to lead design assignments and integrate service design expertise into projects and improvement activities for the agency.

This role offers the opportunity to interact with significant pieces of work. You will be an advocate for the business and support a variety of customer related projects throughout the organisation, ensuring activities are of the highest quality.

You will be leading customer experience sprints to shape and deliver improvements to services and create better experiences across the transport system. You will be familiar with human-centred design practices, exploring customer challenges, ideating and prototyping solutions.

Your ability to navigate complexity and recommend the right course of action will be crucial to your success, as will your expertise at working with the business to understand service design from a customer perspective. In particular we are looking for the practical application of service design to add value to the organisation.

Other key aspects of this role will be leading and developing people, as well as strengthening systems processes and parameters within the team. We are looking for an adaptive, strong, supportive person who is inclusive and a clear communicator who can operate within a small but growing team.

About you | Ko wai koe

To Be Successful In This Role, You Will Bring

• • Significant experience in the application of service design processes, in particular customer experience and service design in a large complex organisation.
  • In depth understanding of different service design tools, techniques and methods and the development and implementation of them.
  • Exceptional communication, facilitation and collaboration skills.
  • An agile mindset and approach to solving problems and getting results.
  • Knowledge of product design and digital delivery.
  • The ability to add value and to establish strategic relationships.
  • Solid experience in leading, influencing and building credibility across a range of stakeholders.
  • A strong desire to contribute to the service design team and capability development.
  • Understanding of transport sector policies and processes would be beneficial.

Applications close | Rā Katinga Wednesday 24 th June

For a copy of the position description: www.nzta.govt.nz/careers

For further information, email: careers@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

NZ Transport Agency is an equal opportunity employer (EOE). At the Agency we recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.