Senior Service Designer

Job Description

About the Role│Kōrero mō te tūranga

The Senior Service Designer is responsible for providing subject matter expertise in service design to enable our team to design the services required to support the administration of the forestry aspects of the Emissions Trading Scheme (ETS) with a participant-centred mindset.

The Forestry ETS Transformation Programme is responsible for designing the services required to support the administration of the forestry aspects of the ETS, including implementing the changes from recently amended legislation and regulations. The Programme has been established to identify a solution that covers both business requirements and technology needs.

You will guide our team and in particular our Product Owner in the design of services that are easy for our participants to use, by putting them at the centre and helping them do the tasks they need to do. Translating customer insights into real-world actions will be your bread and butter, whilst understanding there is a balance to achieve with customer ideals and what our organisation can deliver within regulatory constraints.

This role will work closely with our Engagement Advisor, ETS forestry participants, forestry consultants , the Environmental Protection Authority and internal parties to understand our participants end-to-end journey and lead the design, testing and delivery of a seamless and engaging experience.

This role is fixed term to 30 June 2023.

About You│Mōu

You’re passionate about supporting organisations to deliver products with a customer-centric approach. As such, you’ll come to us with a background in service design and experience in a regulatory environment, influencing and encouraging greater collaboration with our participants to understand barriers to compliance and reduce participant effort.

Your ability to establish and maintain effective working relationships with a wide variety of people and work in a collaborative manner to succeed, will not go unnoticed. Excellent conceptual, analytical skills and systems thinking ability, coupled with your ability to deal comfortably with ambiguity and complexity, will also be key to your success. You’re someone who thrives on interviewing a wide range of people, demonstrating active listening skills, to get to the heart of the matter.

Alongside this you’ll bring:

• Experience in service design, co-design, design-thinking or any methodologies that are centred about around solving problems for customers
• Design expertise utilisingtechniques appropriate to the given situation, including customer research (ethnographic, qualitative, quantitative), empathy interviewing, journey mapping, prototyping, and testing
• Experience supporting the growth of team credibility through effective influencing of key internal and external audiences
• Domain expertise to lead and manage your work from insights and problems to solutions and delivery
• Experience facilitating, presenting, training, coaching and mentoring in service design
• A strong track record of delivering results including planning and organising work, managing execution, and reporting progress
• A sound understanding of how a Government agency functions, designing services in a regulatory environment and what ingredients are key to drive strong organisational performance

About MPI │ Manatū Ahu Matua

Ministry for Primary Industries (MPI) has a strength of common purpose and a passion to sustainably grow and to protect Aotearoa, for the benefit of all New Zealanders. We work at the heart of Aotearoa and are strongly connected to the primary industries we work with and for. We’re working towards sustainability, protection, growth and participation.

Te Uru Rākau is a branded business unit within the Ministry for Primary Industries (MPI) and is leading the Government’s renewed focus on forestry, one of our country’s most successful primary industries. Comprising teams with diverse responsibilities spanning operational delivery through to strategic policy development we provide the focus and direction needed to strengthen and grow the forestry sector in New Zealand. You’ll be joining a dynamic and diverse team who all share a common goal of improving the social, environmental and economic outcomes for New Zealand.

To find out more about Te Uru Rākau and what we do please click here.

Culture│ Ahurea

We encourage a vibrant, diverse and inclusive workplace where difference is championed and we’re an employer of choice because of it. We recruit, grow and retain talented, engaged and motivated employees who actively contribute towards an environment where everyone feels welcome and valued.

Benefits of working at MPI│Ngā hua o te Mahi i te Manatū Ahu Matua

• Career development and internal opportunities across the branch and organisation
• Up to three additional (MPI holidays) leave days
• Bi-annual MPI-paid eye test and contribution to the costs of corrective lenses/frames
• Flexible working
• Free annual flu vaccination
• Wellness benefit for employees