Service Designer

Mō te tūnga | About the role

Working alongside the Service Design team and our stakeholders you will champion design thinking within our group and across Oranga Tamariki – picking up on trends, future thinking and drawing on research and developments in tamariki and whānau based design.

You will be joining an established and highly functioning Service Design team that is based out of Wellington and Auckland and you will get the opportunity to both lead and support design initiatives within the community and the Ministry.

On occasion you will be required to travel around the country to work with the community, our partners and stakeholders.

Mōu | About you

To be successful in this role you will have:

• Expert level skill at building and maintaining relationships with all sorts of people both inside and outside the organisation.
• Significant experience in design thinking and tangata centered design and will have designed services that have been implemented in the real world
• Experience working with tamariki, rangatahi and their whānau, hapū and iwi
• Cultural sensitivity, awareness and have the ability to apply te ao Māori and Pasifika concepts, understand different audiences, gender and disability to ensure inclusive design.
• Excellent collaboration skills, with the ability to facilitate change at all levels of Oranga Tamariki
• Ability to build and maintain stakeholder and client confidence
• Demonstrated experience in growing and coaching others and developing their skills and confidence in design thinking; you will be keen to contribute to the team’s success by mentoring and coaching other team members
• An in-depth understanding of design thinking methodologies and tools
• High work standards and attention to detail
• A knowledge of Te Reo and tikanga Māori would be an advantage.