Service Designer

Contact Energy Ltd
Job Description
About the role | About the role
We’re on the hunt for a Service Designer to join our squad. This role came about because we need more hands on deck to support our Digital Generation and Corporate Productivity programs. You’ll be diving into discovery activities, mapping out user journeys, and ensuring our solutions are user-centered and efficient. You’ll be the go-to person for service design, running workshops, building relationships, and turning insights into actionable plans.
Your work will enhance the user experience and ensure our digital products meet user needs. You’ll support our business strategy by delivering data driven, user-friendly recommendations.
- Conduct user research (interviews, surveys and observations) to gather insights, and help interpret data to support business decisions.
- Create prototypes to test and refine ideas.
- Visualise processes and journeys, identifying pain points and opportunities.
- Facilitate workshops and co-creation sessions.
Qualifications
Who are you? | About You
We’re looking for someone who’s creative, detail-oriented, and a great communicator. You should have experience in service design, user research, and usability testing. Proficiency in tools like JIRA, Confluence and Miro, is a must. If you have experience with design tools like Sketch, Figma, Adobe XD and working within a design system, that’s a bonus! We’re also looking for someone with strong problem-solving skills and a non-perfectionist mentality – we value quick, effective solutions and insights over perfection.
What’s in it for you?
- Innovative Projects: You’ll get to work on cutting-edge projects that make a real impact on our business.
- Talented Team: Join a collaborative, award-winning team that values your input and expertise.
- Growth Opportunities: We’re big on personal and professional development, so you’ll have plenty of opportunities to learn and grow.
Additional Information
You’ll dive into impactful projects right from the start. Our team values open chats, healthy debates, and constructive feedback. We’re all about flexibility and making sure you have the support you need to shine in your role.
Join us at Contact Energy and be part of a team that is transforming the way we deliver customer and employee experiences. Apply now to make a significant impact on our business and help us achieve our mission to achieve net zero emissions from our generation operations by 2035.
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