Retail

Service Designer

Archived
Full Time

Walmart of Mexico and Central America

What will you do?

Support the design of new analog and digital services that have an impact on new businesses, leading design activities, workshops with clients, co-creation processes, and definition of the new strategy and project monitoring metrics.

Who are we looking for?

  • Education: Degree in Design, Industrial/Graphic, Psychology, Communication and Social Sciences with a specialty in Innovation and Strategy.
  • Work experience: From 2 to 4 years of experience doing service design, experience in conducting user-centered design processes, research and/or investigation.
  • Experience creating service blueprint journeys, interaction models and integration flows and guides.
  • Experience in consulting, independent development design agencies where business models, value propositions and interaction guidelines have been created.
  • Technical knowledge: Microsoft Office, collaborative work tools such as Miro or Mural. Adobe Basic and Figma.

Main Responsibilities:

  • Identify business opportunities to define the service strategy.
  • Co-create the process or experience that generates engagement and guarantees the success of the initiative.
  • Understand the needs of the business and the user through different research methodologies helping to generate new solutions or functionalities of an experience or service.
  • Design analog or digital experience luxuries, with an end to end perspective.
  • Co-create viable, desirable and feasible solutions in the short and medium term based on the end-to-end definition of the new system, process or service that allows capitalizing on opportunities and generating an implementation roadmap.
  • Monitor the efficiency of each of the processes and pain points through validation methodologies.
  • Generate and measure low and medium fidelity prototypes that allow measuring the success of the service and evaluating improvements and defining the following interactions.

Skills: Punctuality, responsibility, participation, teamwork, work under pressure, proactive and empathy.

Location
Ciudad de México, CDMX
Type
Full Time
Industry
Retail
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More jobs at Walmart of Mexico and Central America

Service Designer

Walmart of Mexico and Central America

job location
Ciudad de México, CDMX
industry
Retail


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