Service Designer

About the job

Description

At Circus/MediaMonks at MX were looking for a Service Designer to collaborate within an interdisciplinary team to plan, visualize and define new user and service experiences with a focus on e-commerce service design, relying on a wide range of skills, from research design to experience and service design. Using design research techniques and service design methodologies to mold the experience, services, systems, and brands that the end-users live through products alongside clients and project stakeholders.

Main Responsabilities

• • Plan and manage the strategic research activities (research strategy, ethnographic-based user research, secondary research, UX research) collaboratively with the team and client.
  • Plan and execute system mapping, customer journeys, scenarios, and service specifications.
  • Analyze research data identifying and generate meaningful insights and behavioural patterns.
  • Design concept journeys, blueprints, and roadmaps that communicate how the end-to-end user experience can be elevated.
  • Maintain trustworthy relationships with the client, receiving acknowledgements during the whole service development lifecycle.
  • Facilitate workshops with heterogeneous groups of clients and stakeholders.
  • Define and structure deliverables consistent with project goals.
  • Create presentations and design strategy documentations.
  • Generate insights through research with users, client and stakeholders to shape a holistic view of the end-to-end experience
  • Collaborate with product owners and leaders to drive strategies.

Requirements

• 3+ years experience designing complex service design systems including e-commerce projects.
• Portfolio/Book/URL where we can see examples of your collaboration on projects (e-commerce projects big plus).
• Be an expert in agile team practices. You understand user-centered design practices and the know-how to embed them into an agile workflow to deliver timely findings.
• Experience working in an open, iterative, and collaborative ways with multidisciplinary teams.
• Strong understanding of other design disciplines such as UX Design, User Research and of course, e-commerce platforms.
• Good English communications skills.